Contact

We're here to help.

Whether you have a question about a listing, need help with a transaction, want to submit a piece, or have a general inquiry — reach out directly and we'll get back to you promptly.

Send a message

Get in touch.

Your Name

Email Address

Subject

Message

Direct email

hello@theglassexchange.com

For anything that doesn't fit a form, email us directly. We check and respond to every message.

Open Email

Response times

General inquiries: within 1 business day
Active transaction issues: within a few hours
Dispute submissions: reviewed within 24 hours
Submission questions: within 1–2 business days

Helpful to include

The listing title or transaction ID if relevant
Your member display name if you have one
Photos if the issue involves condition or damage
A clear description of what happened and what you need

Before you write

Many questions are answered in our FAQ or process pages:

Full FAQ How It Works Shipping Guide Seller Tips Dispute Process