Complete your purchase

Recording requirements

• Begin recording before the package is opened, with all seals fully intact.
• Clearly show all sides of the package, including labels, tape, and overall condition.
• Keep the package fully visible in frame at all times.
• Lift and rotate the box to show the top and bottom.
• Show all sealing tape close to the camera before opening.
• Open the package on camera with no cuts, edits, or pauses.
• Remove and unwrap all contents within the same continuous recording.
• Show the entire interior of the box once emptied.
• Open and display any Pelican cases, foam inserts, tubes, or protective cases on camera.
• Include audio and preserve the original video file with timestamp/metadata when possible.
• Carefully inspect the item during the video for damage or condition discrepancies.

Important notes

• Unboxing documentation is only required if a dispute is submitted.
• Claims without sufficient documentation may be ineligible for resolution.
• If the item arrives safely and as described, no action is required.
• If a package is lost in transit, an unboxing video is not required.
• Items reported as damaged after the unboxing process is completed may not qualify for buyer protection.

Recording tips

• Use a tripod, stable surface, or have another person record.
• Keep the entire package and item visible.
• Avoid handheld filming when possible.
• Do not stop, cut, or edit the video.

If you need to open a dispute

Use the Report a problem button above. Be prepared to provide your original unboxing video, photos, and any supporting documentation. If the video is too large to attach, upload it to Google Drive, Dropbox, iCloud, or another secure file-sharing service and provide the link with your username and listing title.